Willie Johnson, CIDD, PDC

Willie Johnson is a corporate trainer and professional speaker. He has an energetic style that engages the audience. He speaks on topics that impact a company’s bottom line through people skills such as customer service, diversity, individual accountability, passion, and attitude.

His experience in a variety of areas allows him to connect with a wide variety of audiences. Willie’s program is beneficial to corporate audiences, direct sales companies, professional organizations, churches, and special interest groups.


Willie is a dynamo. He interacts with his audience and makes them feel part of the presentation. His fresh, high-energy style makes people want more. He is a great choice for a breakfast speaker or after lunch or dinner when your audience needs a quick pick-me-up that gets them fired up about changing their world.

If It Is To Be,
It Is Up To Me!

This program is just what the doctor ordered. Willie’s high-energy style empowers people to take charge of their life. He hits three keys to a life-changing tomorrow: desire, passion, and attitude. His program highlights these areas:

  • Taking responsibility for your life

  • Finding your purpose/passion and setting goals, and attitude
  • Insuring that you do something each day that will get you closer to your life and career goal
  • Keeping those things which matters least from taking precedence over those things that matter most

As a certified Franklin Covey facilitator, he often incorporates ideas from 7 Habits of Highly Effective People by Dr. Stephen Covey. He gives audiences ideas for incorporating the habits into their own lives.

Customer Service — It’s an Attitude!

Service is the lifeblood of any organization. Everything flows from it and it nourishes every aspect of your organization. Stop thinking of customer service as just a department and start thinking of it as an attitude! This program covers the four key properties of customer service.

  • The Service Focus. Learn to define customer service and what service mistakes to avoid. Willie takes you into the world of the customer as he talks about what all customers desire, levels of customer service, and keys to maintaining value-added customer relationships.
  • Quality. This power-packed segment covers quality service assessments and methods of solving customer problems.
  • The Telephone. Make your best impression over the phone. In this segment, we will look at aspects of telephone customer service that include etiquette, handling the difficult and or irate customer, and different customer communication styles.
  • Service and Customer Orientation. This segment includes the glue that holds it all together: stress awareness and management, the well-rounded employee, and what to remember about attitude.


“Willie Johnson has the rare ability to combine side-splitting humor with touching, heartfelt stories. The result is powerful. Friendly and instantly likable, Johnson is a skillful entertainer whose message hits its mark. ”

Tonya McKiever, Staff Writer
Benton County Daily Record
Bentonville, AR

“Mr. Johnson was an extremely effective speaker. He was positive and very upbeat, even when his audience was unresponsive at times. It’s very admirable that he could remain so effective that early in the day! At my office, his use of the ‘pause button’ is still in heavy use. I took a lot away from his presentation and feel blessed that I had the opportunity to participate.”

Kathey Moody
University of Arkansas

“I certainly did enjoy and appreciate Willie Johnson’s motivational presentation. He was entertaining while at the same time giving ‘food for thought’. Great job!”

Jane Musick
Harding University

“What a wonderful way to start the day! Willie was the perfect combination of personality and purpose. He is a natural speaker and motivator.”

Beth Zachary, Citibank

More Information

Link to Willie’s Bio

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