Customer Service ó Itís An Attitude

Service is the lifeblood of any organization. Everything flows from it and it nourishes every aspect of your organization. Stop thinking of customer service as just a department and start thinking of it as an attitude! This program covers the four key properties of customer service.

  • The Service Focus. Learn to define customer service and what service mistakes to avoid. Willie takes you into the world of the customer as he talks about what all customers desire, levels of customer service, and keys to maintaining value-added customer relationships.
  • Quality. This power-packed segment covers quality service assessments and methods of solving customer problems.
  • The Telephone. Make your best impression over the phone. In this segment, we will look at aspects of telephone customer service that include etiquette, handling the difficult and or irate customer, and different customer communication styles.
  • Service and Customer Orientation. This segment includes the glue that holds it all together: stress awareness and management, the well-rounded employee, and what to remember about attitude.

Customization for Your Company Available

As with all our programs, this program can be customized as an internal program for your company.


If customer retention is important to your business, donít miss this seminar.

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Cost: $49 per person

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Seminar Facilitator

Willie Johnson, CIDD, PDC

Willie Johnson is a trainer and facilitator for a Fortune 500 company. He is certified to teach The 7 Habits of Highly Effective People and the 4 Roles of Leadership workshops (Franklin Covey programs), to parties within his licensed organization. He gives monthly corporate presentations and workshops on topics such as Resolving Conflict, Customer Service, Tele-service skills, The 7 Habits, 4 Roles of Leadership, Train-the-Trainer, Making Presentations With Confidence and Power, and Developing Excellence in Yourself and Others. His professional background includes 23 years in the U.S. Army and 14 years in corporate management. For several years, he held the unique designation as one of the very few male Mary Kay sales directors. His Bachelor of Science is in Management and Human Resources.

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