The Power to Connect With Customers

Service is the lifeblood of any organization. Everything flows from it and it nourishes every aspect of your organization. Stop thinking of customer service as just a department and start thinking of it as an attitude! This program covers these topics:

  • Importance of attitude in customer care
  • Critical steps to compelling customer care
  • Customer care mistakes to avoid
  • Customer care telephone techniques
  • Handling the irate and difficult customer


Customization for Your Company Available

As with all our programs, this program can be customized as an internal program for your company.


If customer retention is important to your business, donít miss this seminar.

Tuesday., November 13, 2007
 5:30 p.m. to 7:30 p.m.

Cost: $20 per person

Light Meal Included

Hosted by

Greater Eureka Springs
Chamber of Commerce
516 Village Circle Drive
Eureka Springs, Arkansas

Click here to sign up


Presented by


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Seminar Facilitator

Willie Johnson, CIDD, PDC

Willie Johnson is a trainer and facilitator for J.B. Hunt Transport Services, Inc., a Fortune 500 company that holds the designation as one of the largest truckload carriers in the United States. He is certified to teach The 7 Habits of Highly Effective People and the 4 Roles of Leadership workshops (Franklin Covey programs), to parties within his licensed organization. He gives monthly corporate presentations and workshops on topics such as Resolving Conflict, Customer Service, Tele-service skills, The 7 Habits, 4 Roles of Leadership, Train-the-Trainer, Making Presentations With Confidence and Power, and Developing Excellence in Yourself and Others. His professional background includes 23 years in the U.S. Army and 14 years in corporate management. For several years, he held the unique designation as one of the very few male Mary Kay sales directors. His Bachelor of Science is in Management and Human Resources.




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