A U.S. Small Business Administration study found that customers stayed with companies where they felt valued. Another study found that a 5% reduction in customer attrition can result in a 25% to 125% increase in sales. Quality business relationships increase your profit through happier customers and employees.

The relationship is the currency in todayís rapidly changing and competitive business climate. By building a series of meaningful transactions, you can create long-term business relationships that turn your clients into your marketing and sales force. Itís nice to have friends but itís priceless to have fans who rave about your company to their friends.

The seminar covers these topics:

  • Leading meaningful conversations that turn prospects into clients
  • Creating customer dialogue that creates lifelong business relationships
  • Motivating clients and employees to tell their friends about your company
  • Creating a customer experience that your clients will rave about
  • Maintaining confidence
  • Building a foundation of trust
  • Defining your target market
  • Creating a solid positioning statement that clarifies your value to your clients
  • Resolving conflict
  • Transforming every member of your organization into sales consultants
  • Capitalizing the three areas of follow-up

Click here for more training and skill-builder programs for communication skills.


Improve the Quality and Impact of
Your Business Development Activities

Wednesday, November 7
8:30 a.m. to Noon
Advanced Information Management
1720 East Highway 264
Springdale, AR
Cost: $99 per person

RSVP by October 9

Click here to sign up

Hosted by

Presented by


Click Here for Information on Other Training Programs Provided by Soar with Eagles

Seminar Facilitator

Carrie Perrien Smith

Carrie has devoted her 21-year career to communication, training, and publishing. She brings her experience in the corporate, small business, and nonprofit arena to her training programs. For her full bio, click here.

Author of Networking Zone: The Business Referral Network Construction Guide
President of Soar With Eagles (
www.soarhigher.com), a company that provides speakers, training, strategic planning, and publishing services

Want to Know More?

Please contact us for more information.

Postal Address
Electronic Mail
General Information: carrie@soarhigher.com